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No. Terpside captures only the audio output you choose (what plays in your headphones). There is no setting to open the microphone.

No. The history lives in the program's memory and is discarded when you close it. The edition that is sold includes no function to export or send text off your computer; an automated test checks in every release that those routes do not exist. On disk there are only your settings, the license and a technical log with no sentences from calls.

No. The models are included in the installation, and the license is checked with a signature inside the app. Terpside works without a network. Only renewing a paid subscription, in the days around its expiry, and the new-version notice, once a day and sending nothing about the computer, connect; both can be turned off in ⚙ → Privacy.

It waits for the speaker to pause, then transcribes the turn. How long it takes to appear depends on your computer, the model and the workload. If the person keeps dictating, the same bubble is extended.

Terpside can switch to a lighter profile if it falls behind. Gaps in the history may be caused by CPU or GPU load, audio capture or the computer itself. Check the requirements on the download page and send me the technical log if the problem persists.

Yes, but they share the processor, memory and graphics card with Terpside. A game (even a light one, if its frame rate is uncapped), video editing, a virtual machine or a video call with effects can take up almost the whole graphics card, and recognition then falls behind. Cap the game's frame rate (30 or 60 FPS is usually enough) and close what you are not using. If bubbles take longer than usual or gaps appear in the history, close that application first: Terpside can switch to a lighter profile, but what it already dropped to catch up with the present cannot be recovered.

In Terpside, open ⚙ → License and click “Buy Pro”: the checkout page already carries your computer's code. When you finish, the license appears on screen; copy it, paste it in ⚙ → License and confirm. It is checked immediately, offline. Near the expiry date, Terpside asks once a day whether Paddle has charged the next period and, if so, fetches the new license by itself (you can turn that off in ⚙ → Privacy and paste it yourself with “Update license”).

Free is Terpside without Critical Data Guard and with 60 minutes of use a day, counted while capture is on. The bar shows how many are left; when they run out, capture stops and tells you. At midnight it comes back on its own, and with a Pro license it comes back instantly.

The app shows a warning in the status bar and keeps working without cutting you off during a call. Renew when you can and paste in the new key.

Terpside is a visual aid that runs on your computer and does not record or save anything. Still, each agency has its own policy on captioning and note-taking tools during calls. Check it before using any tool, including this one.

HIPAA does not certify software: it applies to clinics, hospitals and insurers, and to those who work for them, such as agencies and their interpreters. Terpside does not receive, store or send patient information: everything is processed on your computer and discarded when you close it, so it does not act as a business associate and no BAA with Terpside is needed. Use depends on the individual or the agency: if you work on your own, you decide based on your contracts; if you work through an agency, check its policy first. To do your part, keep your disk encrypted (BitLocker or Windows Device Encryption), lock your session when you step away and do not share your screen with call data in view.

Terpside is a separate program on your computer: it does not connect to the platform, install anything inside it or send it anything; it only reads the audio output through standard Windows capture. It is not built to hide: its window stays on top of the others (you can turn that off in ⚙), so it shows if you share your screen, and monitoring software your agency uses can see which programs you have open. It has not been tested with every interpreting platform. Before using it, confirm that your agency allows it.

For now, Spanish ↔ English only. If you need another language pair, ask for it with the contact form on this page or at soporte@terpside.app, so we know which ones are needed first.

On a Mac, yes, inside Google Chrome: the Terpside extension (https://chromewebstore.google.com/detail/terpside/ejglbafecikncglgkihfdhmdeohpalnj) listens to the call tab and recognizes and translates on your computer. It works if your platform runs in the browser. The desktop program uses Windows audio capture (WASAPI) and is available only for 64-bit Windows 10/11; for a desktop Mac version, leave your email at https://terpside.app/en/download/#mac.

It does not recognize voices. It uses each turn’s language: English → provider, Spanish → patient. If two people speak the same language, they appear in the same color.